Artonus Cases
Purchasing FAQ
How do I order an instrument or any other product from Blue Danube Violins?
The fastest and easiest way to get in touch with us is via e-mail at
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. You can also telephone us at +43 (1) 405 40 30; +43 660 944 16 59 or +43 660 944 16 58.
We offer expert consultation on the commissioning, purchase or rental of violins, violas, cellos, double basses and bows in all sizes and price ranges. We also offer cases and accessories.
Telephone inquires are always welcome and payment must be received before shipment can be made. We ship worldwide. We accept credit card payments (VISA and MasterCard), as well as bank wire and Western Union transfers.
Customers are welcome to visit our shop location in Vienna, Austria.
What is a trial agreement?
We offer our customers the possibility to try and test instruments or bows in our collection for a trial period of ten days (pending approval of the trial agreement). Please complete the Trial Agreement Form and fax it us to: +43 (1) 945 36 59. Instrument and/or bow trial periods ARE NOT available for customers who reside outside Vienna.
We ask you to come personally to our shop to pick up the instruments. For instruments over a certain value, a deposit is required. Please inquire.
How are the instruments shipped?
The items are shipped directly from our shop in Vienna, Austria or from our European suppliers. We ship via FedEx, UPS and other major international carriers as well as via Austrian post. Please allow one to two weeks for delivery. We wait until payment is received before we ship instruments, bows or cases.
May I use a credit card for making payment?
We accept VISA and MasterCards. Payment can be made via bank wire transfer as well. Please let us know if you wish to use your credit card and we will give you further instructions.
Do you fill custom orders?
Blue Danube Violins offers its customers the opportunity to custom-order an instrument or bow. Perhaps you would like a copy of a particular Stradivari or other great maker's pattern.
There are a number of things customers may specify: the pattern used, the instrument's or bow's dimensions, a one or two-piece back, the type of woods or other materials used (and their origins), the type and quality of fittings, the varnish composition and coloration, etc. Please inquire about the possibilities. Generally it will take a maker 3-18 months to complete an instrument or bow to your specifications, depending on their other orders.
Blue Danube Violins will work closely with you and the maker through all stages to satisfy everyone concerned - from conception, through your instrument's completion and fine tuning during the first year or two of its life - all at no additional cost to you. Of course, you may also select a new or older instrument from our collection.
There are a number of things customers may specify: the pattern used, the instrument's or bow's dimensions, a one or two-piece back, the type of woods or other materials used (and their origins), the type and quality of fittings, the varnish composition and coloration, etc. Please inquire about the possibilities. Generally it will take a maker 3-18 months to complete an instrument or bow to your specifications, depending on their other orders.
Blue Danube Violins will work closely with you and the maker through all stages to satisfy everyone concerned - from conception, through your instrument's completion and fine tuning during the first year or two of its life - all at no additional cost to you. Of course, you may also select a new or older instrument from our collection.
Can an instrument, bow or case that was purchased be returned to you?
Items may be returned for exchange or refund in compliance with EU law. We make every effort to satisfy our customers.
Last Updated (Thursday, 20 October 2011 11:22)