General terms and conditions

REPLACEMENT DELIVERY
If the desired item cannot be delivered, Blue Danube Violins GmbH reserves the possibility to offer its customers similar items for sale. The customers are free to accept or decline the offer.

PROPERTY RIGHT
Blue Danube Violins GmbH retains exclusive ownership until the goods are completely paid.

CANCELLATION POLICY
Unless there is a structural defect of the item which was purchased, all sales are final. In certain cases, instruments may be brought back to be sold under consignment.

SHIPPING COSTS
In case of defective items, Blue Danube Violins overtakes the shipping charges. In all other cases, such costs are to be covered by the customers.

WARRANTY
Defective items are to be returned to Blue Danube Violins GmbH, Strozzigasse 31, 1080 Wien. Please make sure you provide a copy of the invoice.

In case of defective product, Blue Danube Violins will repair or replace the product at no costs for customers.

Blue Danube Violins does not cover damages that are caused by customer negligence, mishandling or weather conditions.

Please note that instruments are made of wood and wood is a natural product. Coloration and wood structure may differ from instrument to instrument in the same price category, and may not be as in the photos. This is however not a structural defect of the product.

PRIVACY POLICY
Your privacy is important to us. Blue Danube Violins GmbH will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. We will not disclose or share your personal information (i.e. name, address, phone number, email address, fax number, credit card and bank info) without your consent. We will only use your information for the specific purpose wich was made.

APPLICABLE LAW

In case of dispute, the applicable law is Austrian law.